General Questions

myPAL Roam is the easiest way to keep all your devices connected while travelling internationally. Our simple to use hotspot and pay-as-you-go day pass model ensures that you will never be surprised with any hidden costs or bill shocks. Only use data when you need it!

With instant access to myPAL Roam hotspots global Wifi network of 130+ countries, you get the convenience of fast, secure, and cost- effective coverage.

The myPAL Roam global day pass is our pay-as-you-go service. The 24 Hours cycle begins at 12 midnight up to 11:59PM Phils. Time during which you have access to unlimited internet. Purchase and use day pass as you need them. Please note that the daypasses cannot be stoped once they are activated.

If you are travelling across countries , the global daypass will be calculated under the clock of the location where you activated the hotspot.

With each myPAL Roam daily service package or "global daypass" you get 24-Hours unlimited internet on up to 5 devices. This provides access to the fastest network globally (HSPA+) with speeds up to a 3G/4G hybrid and may vary country to country depending on the local networks. The pass is modeled to provide the best possible experience to the average myPAL Roam customer, so the vast majority of users only get the fastest speeds. If there's high usage (over 1GB) within 24-hours, the connection with go to a lighter speed, which is great for email, web surfing,social media, apps,messaging and WiFI calling. Data always resets with the next global daypass.

Kindly Note: myPAL Roam is not optimized for video services like YouTube, Netflix or other streaming activities.

The myPAL Roam guarantees that there are absolutely no hidden charges!

The myPAL Roam hotspot can be rented for as low as P390.00/day with a deposit of P2000.00 but if you are a Mabuhay Miles member, Waived deposit will be applied.

Step 1:

Turn on the myPAL Roam hotspot by holding down the power button on the right side of the device for 3 seconds.

Step 2:

Find your myPAL Roam hotspot WiFi SSID and Password at theback of your rented device.

From your WiFi enabled device (cellphone , laptop or tablet) search for and select the WiFi SSID ex. Skyroam_tvc from the list availble WiFi networks and input device password.

Step 3:

Once connected to the unit, open your browser and type, and see status of myPAL Roam.