General Questions

myPAL Roam is the easiest way to keep all of your devices connected while traveling internationally. Our simple-to-use hotspot and pay-as-you-go day pass model ensures that you will never be surprised with any hidden costs or bill shocks. Only use data when you need it!

With instant access to myPAL Roam hotspot's global WiFi network of 90+ countries, you get the convenience of fast, secure, and cost-effective coverage.

The myPAL Roam global day pass is our pay-as-you go service. Once you select the “Start” button on your myPAL Roam hotspot, a 24-hour service period begins, during which you have access to unlimited internet. After the cycle runs out, your hotspot will invite you to start a new day pass. Purchase and use day passes as you need them! Please note that day passes cannot be stopped once they are activated.

If you're traveling across countries, the global day pass will be calculated under the clock of the location where you activated your hotspot.

With each myPAL Roam daily service package or "global day pass" you get 24-hours unlimited internet on up to 5 devices, there is no data cut off. This provides access to the fastest network globally (HSPA+) with speeds up to a 3G/4G hybrid and may vary country to country depending on local data networks. The day pass is modeled to provide the best possible experience to the average myPAL Roam customer, so the vast majority of users only get the fastest speeds. If there's high usage (over 1GB) within 24-hours, the connection with go to a lighter speed, which is great for e-mail, web surfing, social media, apps, messaging, and WiFi calling. Data always resets with the next global day pass.

Kindly note: myPAL Roam is not optimized for video services like YouTube, Netflix or other heavy streaming activities.

The myPAL Roam team guarantees that there are absolutely no hidden charges!

The myPAL Roam hotspot can be rented for P 490.00/day with a deposit of Php 4,000 per device rented.

Step 1:

Turn on the myPAL Roam hotspot by holding down the power button on the right side of the device for 3 seconds

Step 2:

Find your myPAL Roam hotspot WiFi SSID and Password by navigating the menu as follows: Menu → Wi-Fi Information

Step 3:

From your WiFi-enabled device (smartphone, tablet, laptop), search for and select the SSID (example: myPAL Roam_w92) from the list of available Wi-Fi networks

Step 4:

Enter the password

Step 5:

Your device will now connect to the myPAL Roam hotspot and is ready to use.

Step 6:

To activate, press the start button twice.

Step 7:

You are now ready to start surfing the internet. Enjoy your travel with myPAL Roam.

Yes! myPAL Roam can be used in multiple countries within one day. One of our customers once used myPAL Roam across nine countries, all in 24-hours.

myPAL Roam's vSim technology makes it easy to cross borders without any hassle. No more switching out SIM cards, putting weird stickers over SIM cards, trying to unlock your phone, or horrifying data roaming fees! You can use your myPAL Roam hotspot in as many countries (with coverage) as you want within a day for just P490.00.

Note: If you travel across countries within a day, the day pass will be calculated under the clock of the location where you activated the device.

The Americas Argentina, Aruba, Antigua & Barbuda, Bolivia, Brazil, Bermuda, Barbados, Canada, Chile, Colombia, Costa Rica, Curacao, El Salvador, Guam, Guadeloupe, Guatemala, Haiti, Honduras, Jamaica, Martinique, Mexico, Nicaragua, Panama, Paraguay, Peru, Puerto Rico, Saipan, Turks & Caicos Island, Trinidad & Tobago, Uruguay, Venezuela, United States

Europe Albania, Austria, Belarus, Belgium, Bulgaria, Croatia, Cayman Islands, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Montserrat, Monaco, Netherlands, Norway, Poland, Portugal, Romania, Russia, San Marino, Slovakia, Slovenia, Spain, Sweden, Switzerland, Ukraine, United Kingdom, Vatican

Asia Cambodia, China, Hong Kong, India, Indonesia, Japan, South Korea, Kazakhstan, Kyrgyzstan, Laos, Macau, Malaysia, Philippines, Singapore, Sri Lanka, Taiwan, Tajikistan, Thailand, Uzbekistan, Vietnam

South Pacific Australia, Christmas Island, New Zealand, Fiji

Africa Egypt, Ghana, Kenya, Mauritius, South Africa

Middle East Israel, Qatar, Turkey

Cruise Ships?
myPAL Roam will work by ports or on land where there is cell reception, but not out at sea (only satellite technology is available far from land. However, our customers find myPAL Roam to be one of the best options for staying connected at cruise destinations!

Airplane?
NO. myPAL Roam operates on cellular data signals. Only satellite technology works up in the air.

Unfortunately, myPAL Roam hotspot only provides data service, and does not support regular cellular voice calls. However, our service does support most VoIP (Voice-over-InternetProtocol) call applications such as FaceTime Audio, Facebook calls, Skype, and more.

Here is a tour of key buttons and widgets on your myPAL Roam Hotspot! To navigate the myPAL Roam Hotspot Menu, press OK and Up or Down to toggle to different menu items.

  • Service Info: Shows your account balance, hours remaining, and your data usage in each daypass
  • WLAN Info: Gives you your myPAL Roam WiFi network (SSID) and password
  • Advanced: Allows you to set your language and reset network connection
  • About: Guides you to your SN (serial number), current software version, checks for software updates and tells you your myPAL Roam ID (login to access the account portal at a.mypalroam.com)