myPAL Roam Terms & Conditions


I. Definition of Terms

  1. Customer: An individual who leases the Device for an agreed period
  2. Day Pass: A 24-hour period beginning 08:00 am and ending 07:59 am the following day Philippine Standard Time, and allows the Device to download data at a maximum of 3.5G speed of the country where it will be used up to a maximum of one gigabytes (1GB). A speed of 2G then applies for data download after the gigabytes (1GB) limit.
  3. Device: myPAL Roam Hotspot Device
  4. Rental Charges: The fee payable to the Company for the lease of the myPAL Roam Hotspot Device during the Service Period
  5. Rental Terms: The agreed period a Customer leases the Device, from the beginning of the Delivery Date to the Return Date.
  6. Return Date: Expected day the customer will return the device
  7. Service Period: The period the Customer may access internet data thru the Device in the available jurisdictions beginning the day the Customer departs the Philippines and ends on the day he arrives the Philippines, as indicated in the Customer’s confirmed ticket.
  8. Penalty Fees: Additional payment due to the Company in case of the late return of the Device equivalent to double the cost of a Day Pass and commencing the day after the Return Date.

II. Rental of Device

A rental online must be made at least 3 days before the expected departure. The rental of the Device shall cover at least the Service Period. The minimum rental period is half of the Customer’s travel dates. Failure to disclose actual travel dates will result to a Php 3,000.00 penalty fee.

In case the Customer foresees a delay in returning the Device on the Return Date, he/she should immediately inform myPAL Roam’s authorized representative. Additional fees may apply. The Company’s authorized representative shall instruct the Customer on the proper use, handling and care of the Device. The Device is housed in a hard shell case, together with the following:

  • USB Cable
  • User Manual
  • Delivery Receipt

III. Applicable Fees and Payment

For every device, a Customer will be charged a rental fee for as low as Php 390.00 per day. Only Credit Card payments will be accepted. Should the Customer lose or damage the Device or its accessory, the cost of replacement shall be charged to the Customer. Listed below are the applicable fees:

  • myPAL Roam Unit (P4,000)
  • USB Cable (P500)
  • myPAL Roam Box/Case (P800)

In the event that the device is found to be defective or an accessory is lost, myPAL Roam team will notify the Customer through email. Necessary deductions will then be made to the Customer by deducting the amount to the Php 4,000 deposit. By agreeing to these terms, the Customer authorizes myPAL Roam to deduct the necessary fees to the deposit when a Device or an accessory is found to be returned defective or missing.

IV. Return of Device

After the Service Period, a Customer must return the device to authorized myPAL Roam outlets to avoid penalties. Upon its return, the Device will be inspected by the authorized representative to verify that it has been returned complete and in good condition.

When filling up the rental form, a Customer will indicate his preferred method of returning the device. A Customer can choose from the following:

  1. Boutique A Customer may return the rented Device at the Boutique located at the PNB Ticket Office, Diosdado Macapagal Ave. Pasay City or at the NAIA Terminal 2 Arrival Area. The Customer is given a maximum of 3 days to return the Device or a penalty of Php 3,000.00 will be imposed on top of the applicable fee.
  2. Home Pick-Up The device will be picked up by an authorized courier at the Customers home or designated pick-up place indicated on the rental form. No additional cost will be charged for delivery addresses within Metro Manila. A fee of Php 150.00 will be charged for address outside of Metro Manila.
  3. Onboard Return A customer may return the Device through the Philippine Airlines Flight Purser or Cabin Attendant during his return flight. Customer will present the Return Receipt to the Flight Purser. For security purposes, Flight Purser will tie-wrap the hard shell. By agreeing to have the hard shell tie warp, the Customer releases the Flight Purser or Cabin Attendant from any loses or liability. A post flight inspection shall be performed upon landing, by a myPAL Roam authorized ground personnel to check the condition of the device.

V. Internet Service Availability

The rental of the Device authorizes the Customer to access internet data thru the Device in the jurisdictions specified in the areas covered hereto and during the Service Period. The Customer shall use the Device in accordance with this agreement, the laws, rules and regulations of the jurisdiction and those of the internet service provider. Availability of internet data in the jurisdictions during the Customer’s dates of visit is dependent on the service of the Internet Service Provider of that jurisdiction. The Customer hereby acknowledges that myPAL Roam cannot ensure availability of internet data in the identified jurisdictions during the Customer’s visit. The Customer shall not use the Device or allow its use for any illegal activities. The Device shall not be used in the Philippines.

VI. Technical Problems

In case of technical problems, the Customer can find myPAL Roam’s Customer Support contact from the website (http://www.roam.philippineairlines.com) or call at (+632)8557626/ (+63)9189647626 or email customer support@mypalroam.com. The Customer must not attempt to repair the device. The Device must not be dismantled. If proven to be dismantled or repaired, the Device shall be treated as damaged and applicable fees and penalties will apply.

VII. No Liability to Customer

The Customer acknowledges that (a) the Device may be damaged as a result of handling and transport, and that (b) internet service in the countries where the Device may be utilized may be interrupted due to various causes, including but not limited to, force majeure, acts of God, power and system failure, acts or omissions of third parties. Accordingly, the Company shall not be liable for any claim, liability or damage for whatever direct, indirect, and consequential or other damages including loss of opportunity, anticipated profits or other economic gain as a result of use or non-use of the Device.

VIII. Coverage

A Customer may use his myPAL Roam Device in the following countries:

The Americas Argentina, Aruba, Antigua & Barbuda, Bolivia, Brazil, Bermuda, Barbados, Canada, Chile, Colombia, Costa Rica, Curacao, El Salvador, Guam, Guadeloupe, Guatemala, Haiti, Honduras, Jamaica, Martinique, Mexico, Nicaragua, Panama, Paraguay, Peru, Puerto Rico, Saipan, Turks & Caicos Island, Trinidad & Tobago, Uruguay, Venezuela, United States

Europe Albania, Austria, Belarus, Belgium, Bulgaria, Croatia, Cayman Islands, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Montserrat, Monaco, Netherlands, Norway, Poland, Portugal, Romania, Russia, San Marino, Slovakia, Slovenia, Spain, Sweden, Switzerland, Ukraine, United Kingdom, Vatican

Asia Cambodia, China, Hong Kong, India, Indonesia, Japan, South Korea, Kazakhstan, Kyrgyzstan, Laos, Macau, Malaysia, Philippines, Singapore, Sri Lanka, Taiwan, Tajikistan, Thailand, Uzbekistan, Vietnam

South Pacific Australia, Christmas Island, New Zealand, Fiji

Africa Egypt, Ghana, Kenya, Mauritius, South Africa

Middle East Israel, Qatar, Turkey

To be guided accordingly, the following Philippine Airlines flights are not covered:

  1. Papua New Guinea
  2. United Arab Emirates
  3. Jeddah