A rental online must be made at least 3 days before the expected departure. The rental of the Device shall cover at least the Service Period. The minimum rental period is half of the Customer’s travel dates. Failure to disclose actual travel dates will result to a Php 3,000.00 penalty fee.
In case the Customer foresees a delay in returning the Device on the Return Date, he/she should immediately inform myPAL Roam’s authorized representative. Additional fees may apply. The Company’s authorized representative shall instruct the Customer on the proper use, handling and care of the Device. The Device is housed in a hard shell case, together with the following:
For every device, a Customer will be charged a rental fee for as low as Php 390.00 per day. Only Credit Card payments will be accepted. Should the Customer lose or damage the Device or its accessory, the cost of replacement shall be charged to the Customer. Listed below are the applicable fees:
In the event that the device is found to be defective or an accessory is lost, myPAL Roam team will notify the Customer through email. Necessary deductions will then be made to the Customer by deducting the amount to the Php 4,000 deposit. By agreeing to these terms, the Customer authorizes myPAL Roam to deduct the necessary fees to the deposit when a Device or an accessory is found to be returned defective or missing.
After the Service Period, a Customer must return the device to authorized myPAL Roam outlets to avoid penalties. Upon its return, the Device will be inspected by the authorized representative to verify that it has been returned complete and in good condition.
When filling up the rental form, a Customer will indicate his preferred method of returning the device. A Customer can choose from the following:
The rental of the Device authorizes the Customer to access internet data thru the Device in the jurisdictions specified in the areas covered hereto and during the Service Period. The Customer shall use the Device in accordance with this agreement, the laws, rules and regulations of the jurisdiction and those of the internet service provider. Availability of internet data in the jurisdictions during the Customer’s dates of visit is dependent on the service of the Internet Service Provider of that jurisdiction. The Customer hereby acknowledges that myPAL Roam cannot ensure availability of internet data in the identified jurisdictions during the Customer’s visit. The Customer shall not use the Device or allow its use for any illegal activities. The Device shall not be used in the Philippines.
In case of technical problems, the Customer can find myPAL Roam's Customer Support contact from the website (http://roam.philippineairlines.com) or call at (+632) 8857626/ (+63) 09189647626 / (+63) 09985318794 or email firstname.lastname@example.org for any techncal issues. The customer must not attempt to repair the device. The device must not be dismantled. If proven to be dismantled or repaired, the Device shall be treated as damaged an applicable fees and penalties will apply.
The Customer acknowledges that (a) the Device may be damaged as a result of handling and transport, and that (b) internet service in the countries where the Device may be utilized may be interrupted due to various causes, including but not limited to, force majeure, acts of God, power and system failure, acts or omissions of third parties. Accordingly, the Company shall not be liable for any claim, liability or damage for whatever direct, indirect, and consequential or other damages including loss of opportunity, anticipated profits or other economic gain as a result of use or non-use of the Device.
A Customer may use his myPAL Roam Device in the following countries:
The Americas Argentina, Aruba, Antigua & Barbuda, Bolivia, Brazil, Bermuda, Barbados, Canada, Chile, Colombia, Costa Rica, Curacao, El Salvador, Guam, Guadeloupe, Guatemala, Haiti, Honduras, Jamaica, Martinique, Mexico, Nicaragua, Panama, Peru, Puerto Rico, Saipan, Turks & Caicos Island, Trinidad & Tobago, Uruguay, Venezuela, United States
Europe Albania, Austria, Belarus, Belgium, Bulgaria, Croatia, Cayman Islands, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Montserrat, Monaco, Netherlands, Norway, Poland, Portugal, Romania, Russia, San Marino, Slovakia, Slovenia, Spain, Sweden, Switzerland, Ukraine, United Kingdom, Vatican
Asia Cambodia, China, Hong Kong, India, Indonesia, Japan, South Korea, Kazakhstan, Kyrgyzstan, Laos, Macau, Malaysia, Philippines, Singapore, Sri Lanka, Taiwan, Tajikistan, Thailand, Uzbekistan, Vietnam
South Pacific Australia, Christmas Island, New Zealand, Fiji
Africa Egypt, Kenya, Mauritius, Morocco, South Africa, Tunisia, Algeria
Middle East Israel, Qatar, Turkey, Dubai, Saudi Arabia, Bahrain, Jordan, Iraq, Kuwait, Oman
To be guided accordingly, the following Philippine Airlines flights are not covered: